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Welcome to Ch0ices Site Map & FAQ Center

Welcome to the Frequently Asked Questions. Below, we have tried to answer the most common questions visitors to this our Web site may have. If you find that your question is not answered on this page, please E-Mail us hosting@ch0ices.com or call us between 9am & 5pm (PST) at 503.641.3773.

 Web Hosting
 
       What is Web hosting?
      
What is a domain name?
      
What's the difference between domain hosting and domain registration?
      
How do I get started?
       Which plan is right for you?
 
 
Hosting packages
 
 
Order page
 
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Domains

 
General Information
 
Domain Name Extensions
 
Registering a Domain Name
 
Transferring a Domain Name
 
Parking and Unparking a Domain Name
 
Forwarding a Domain Name
 
Hosting a Domain Name
 
Managing a Domain Name Account
 
The WHOIS Function
 
Miscellaneous
 
 General Information

       What is a domain name?
      
What is a top-level domain?
      
What is a second-level domain?
      
What is the domain name system?
      
What does it mean to register a domain name?
      
What is a name server?
      

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 Domain Name Extensions

       Which top-level domains are available?
      
What do .com, .net, .org, .biz, .info, .ws, and .us represent?
      
What are the rules for registration of .biz, .com, .info, .net, .org, and .ws names?
      
Who qualifies for a .us domain?
      
Which extensions are not available, and why?
      

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 Registering a Domain Name

        
How do I register a new domain name?
      
How do I check if a domain name is available?
      
What can I do if the requested domain is unavailable?
      
What do I enter as contact information for my domain name?
      
How do I renew my domain-name registration?
      
Can I cancel a domain-name registration?
      
I just purchased a domain name. How long until I can use it?
      

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 Transferring a Domain Name

        
How do I transfer a domain name from another registrar?
      
What do I do if I don't know the name servers of the domain I am transferring?
      
How can I transfer my domain name for more than one year?
      
My domain name is about to expire, can I still transfer it?
      

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 Parking and Unparking a Domain Name

      
What does it mean to park a domain name?
       How do I unpark my domain name?
      

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 Forwarding a Domain Name

       What does it mean to forward a domain name?
       What does it mean to forward with masking?
      

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 Hosting a Domain Name

       What does it mean to host a domain?
      

Back to Top

 Managing a Domain Name Account

       How do I find my domain name's expiration date?
      
Can I purchase a domain without having a hosting provider yet?
      
What if I forgot my password?
      
How do I forward or redirect a domain name to my current Web site?
      
How do I enter the name servers of the hosting account I have with another provider?
      

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 The WHOIS Function

       Will my name and account information be publicly available?
      
How do I find out who owns a domain name?
      

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 Miscellaneous

       What can I do if I have misspelled my domain name?
      
What is the uniform dispute resolution policy?
      
What if someone has my trademark registered?
      

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Member Login & Resources

       Help Desk
       Support
       Free Search Engine Submission
                                   (In your cPanel)
 
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Legal Information

       Authorized Use & Terms of Service
      
Privacy Policy


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 Ch0ices Hosting Faq
 
 
Pre-Sales Questions

      
How long after I order before my account will be active?
      
Do I have to enter into a contract for a definite period of time?
      
Do you offer a money back guarantee?
      
Do you host Adult sites, warez sites or sites containing illegal material?
      
Is my site backed up and how often?
      
Will you work with clients to create custom accounts?
      

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Accounts and Billing Questions

      
How do I cancel my account?
      
Can I upgrade my plan or features later?
      
How do I change my account or billing information?
      
What happens if I exceed my bandwidth allowance?
      

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Technical Questions

       What are the outgoing and incoming mail servers that I will use for my E-Mail client?
      
For what reasons would I need a static ip address for my site?
      
Why can't I access my site by domain name?

 

What is Web hosting?

To make a web site available on the internet you need a web server. This is where web hosting comes in. When you purchase web hosting you're renting storage space on a server. Our servers are set up with all the features you will need to get your site up and running for the whole world to see.

We also provide you with a web based cPanel that has many powerful and easy to use features, such as setting up E-Mail accounts, databases, password protected directories, uploading files, and more. You can view our
hosting packages to see a more complete list of features included with each account.

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What is a domain name?

ch0ices.com is a domain name. Anyone can purchase a domain name. We offer domain registrations & renewals for just $15.00 a year for .com, .net, and .org domain extensions. We also offer .ws, .info, .biz, and .ws domain registrations, as well as many others.

Go
here to get your own domain. Click Here to view a more complete explanation of domains and how they work.

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What's the difference between domain hosting and domain registration?

When you purchase a domain you are only purchasing the actual domain name and the rights to control it. To get your domain hosted you will also need to purchase a web
hosting package. Once you have purchased a web hosting package you will be provided with name servers that you can add to your domain.

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How do I get started?


Step 1. Choose the
hosting plan that's best for your needs.

Ch0ices provides honest, friendly, reliable, and cost effective web hosting.

Ch0ices Hosting Plans

Step 2. If you don't already own a domain you will need to register one.

Check
Here to check if the domain you want is available and register it.

Step 3. Place your order and start building your web site.

After you have placed an order you will receive a welcome E-Mail with all the information you'll need to get your site up and running within 24 hours, usually much faster. Need help building your site?
Click Here

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Domain General Information

What is a domain name?

A domain name is a Web address. The domain name is mapped to an IP address (which represents a physical point on the Internet). Thus a domain name locates an organization or other entity on the Internet. When someone types a domain name into a Web browser, the requested Web page will open. For example, the domain name www.yourdomain.com locates an Internet address for "yourdomain.com."
A domain name consists of a top-level and a second-level domain. The "com" part of the domain name generally reflects the type or purpose of the organization or entity and is called the top-level domain (TLD) name. The part of the domain name located to the left of the dot (" . ") — "yourdomain" in this case — is called the second-level domain (SLD) name. The second-level domain name — being the "readable" part of the address — refers to the organization or entity behind the Internet address.
Second-level domain names must be unique on the Internet and registered with an Internet Corporation for Assigned Names and Numbers- (ICANN-)accredited registrar.


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What is a top-level domain (TLD)?

A top-level domain is the part of the domain name located to the right of the dot (" . "). The most common TLDs are .com, .net and .org. Several new top-level domains have been added to the menu recently, including, .biz, .info, .name, and .ws. The top-level domains have certain guidelines attached, but are for the most part available to any registrant, anywhere in the world. Exceptions are the restricted TLDs (rTLDs) — which include .aero, .biz, .edu, .mil, .museum, .name, and .pro — that require the registrant to represent a certain type of entity, or to belong to a certain community. The .name TLD is available strictly for individuals, while .edu is reserved for educational entities, such as universities or high schools. Where appropriate, a top-level domain name can be of geographic significance and hence only available to registrants in the locale defined by the TLD. These are called country-code TLDs (ccTLDs) and include such top-level domains as .bz (Belize),.ca (Canada), .dk (Denmark), .ec (Ecuador), ie (Republic of Ireland), .uk (United Kingdom), .us (United States), and .zw (Zimbabwe).


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What is a second-level domain (SLD)?

Located immediately to the left of the dot (" . "), the second-level domain is the "readable" part of the domain name. The second-level domain is entirely defined by the registrant, and often refers to the organization or entity associated with the IP address. For example: In www.cnn.com "cnn" (Cable News Network) is a second-level domain.
Second-level domains can be divided into further domain levels. For example: www.sportsillustrated.cnn.com. These sub domains sometimes represent different computer servers within departments.
More than one second-level domain name can be used for the same IP address.


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What is the domain name system (DNS)?

The domain name system (DNS) enables each machine connected on the Internet to be recognized by a domain name. Every computer on the Internet has a unique IP (Internet protocol) address which consists of a string of numbers. Since the IP addresses can be difficult to remember, the DNS allows a familiar string of letters (the "domain name") to be used instead of the IP address. So instead of typing the IP address' arcane string of numbers you can type, for example, "www.espn.com."


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What does it mean to register a domain name?

The Internet domain name system (DNS) consists of a directory, organized hierarchically, of all the domain names and their corresponding computers registered to particular companies and persons using the Internet. When you register a domain name, it will be associated with the computer on the Internet you designate during the period the registration is in effect.
Note that the above description applies to domains that are registered and hosted. If the registrant elects to, a domain can instead be registered and parked. A parked domain name does not need a DNS affiliation.


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What is a name server?

A name server is a computer that contains a list of domain names and the associated IP addresses. When a domain name is typed in a Web browser's address bar, the name server associates that with the IP address, and the correct Web site — barring any unforeseen difficulties — opens in the Web browser window.


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Domain Name Extensions

Which domain extensions (top-level domains) are available?

The following top-level domains are available:

 .com
 .net
 .org
 .us
 .info
 .biz
 .co.uk
 .org.uk
 .ca
 .cn
 .name
 .ws
 .bz
 .cc
 .nu
 .com.cn
 .net.cn
 .org.cn
 .tv
 .tm


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What do .com, .net, .org, .biz, .info, .ws, and .us represent?


 .com — ("commercial") The most common extension for domain names. Often represents companies or for-profit organizations. Most personal Web sites also use this extension.
 .net — Generally represents Internet Service Providers (ISPs).
 .org — Usually represents nonprofit organizations or groups.
 .biz — ("business") Reserved for use by businesses.
 .info — Made for both businesses and individuals. Usage is unrestricted, but a .info TLD indicates that the Web site primarily is informative.
 .ws — (Web site) An all-around, universally available top-level domain.
 .us — Country-code top-level domain available for registrants in the United States.


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What are the rules for registration of .biz, .com, .info, .net, .org, and .ws names?

The .com, .info, .net, .org, and .ws TLDs are globally available and unrestricted. Traditionally, however, names in .net have been used by organizations involved in Internet infrastructure activities — typically ISPs (Internet Service Providers) — while .org is frequently used by noncommercial organizations. .biz is available to businesses only. Albeit unrestricted, usage of the .info TLD implies that the site content is of a primarily informative nature.


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Who qualifies for a .us domain?

To qualify for a .us domain name you must meet one of the following Nexus Requirements. The US. Nexus Requirement is intended to ensure that only those individuals or organizations that have a substantive connection to the United States are permitted to register for .us domain names.
To be in compliance with the US. Nexus Requirement, all registrants for the .us domain must be either:

 A natural person (i) who is a citizen or permanent resident of the United States of America or any of its possessions or territories, or (ii) whose primary place of domicile is in the United States of America or any of its possessions,
or

 An entity or organization that is (i) incorporated within one of the fifty (50) US. states, the District of Columbia, or any of the United States possessions or territories or (ii) organized or otherwise constituted under the laws of a state of the United States of America, the District of Columbia or any of its possessions or territories,
or

 An entity or organization (including a federal, state, or local government of the United States, or a political subdivision thereof) that has a bona fide presence in the United States.


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Which extensions are not available, and why?

The sponsored top-level domains .aero, .coop, .museum, and .pro. require the registrant to be member of or affiliated with specific communities, and are therefore not accessible to the general public. The .aero TLD, for example, requires the registrant to prove membership of the aviation community. Similarly, .gov and .mil are reserved for the U.S. Government, and U.S. Military, respectively, while .edu is restricted to educational entities.
Country-code TLDs outside the United States are also excluded.


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Registering a domain name

How do I register a new domain name?

Please follow the below steps to register a domain name.

Check Availability
Type the desired domain name in the search box and select the preferred extension from the drop-down list; then click "Check Availability" to see if the requested name is available for you to register. If the requested domain is available you may continue signing up the domain by filing out the form provided. You will be presented with all available variations of the desired domain name (i.e. .biz, .com, .info, .net, org, .ws extensions). You can select any of the displayed variations.
If the domain is not available you will instead be presented with any available alternate versions of the domain name. Typically, this means that you'll be offered the same second-level domain name, but with a different top-level domain. If you don't like any of the suggestions, you can pick another domain name and check its availability.

Select Length of Registration
Select the desired duration of your domain-name registration. In most cases, you can register a domain name for 1-10 years. When you sign up for a domain, you do not own that domain outright. You are in essence renting the use of the domain name for a certain period of time.

Enter Contact Information
Enter your contact information. This information is used for administrative purposes and must be kept current. You can have up to four different contacts for your domain name:



 Registrant — The person that registers a domain name.
 Administrative — The person responsible for any administrative issues pertaining to the account. Any administrative changes to the domain must be approved by the administrative contact. The registrar will use this contact for any nontechnical questions regarding the domain name.
 Billing — The person responsible for all billing information relating to the domain name. The billing contact will also receive invoices, charges and billing questions.
 Technical — The person responsible for providing technical data, including name-server information. The registrar will contact this person with any questions of a technical nature.
If Ch0ices Hosting is Registering your domain name, simply add what contact information you do NOT want available in the "WHOIS" and the ch0ices business information will be left by default.

Enter DNS Data For Hosting Account
Select one of the following options for the desired domain name(s):

 Park domain
 Create “Domain for Sale” page
 Use one-page Web site
 Forward domain
 Forward with masking
 Host domain
 Enter name server information from other ISP
If selecting the latter, your DNS settings needs to be set at ns.pro-dns.net & ns1.pro-dns.net (Again, if ch0ices is handling your domain information, we can set the DNS correctly for you)

Confirm Registration Details
Confirm and verify your order details, and read and accept the registration agreement.


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How do I check if a domain name is available?

To find out if a domain name is available, enter the desired second-level domain in the domain name search box; then select the preferred extension (top-level domain) from the drop-down list. Click "Check Availability" to instantly find out if the requested domain is available. If it is, you may proceed to the next steps in the registration procedure.


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What can I do if the requested domain is unavailable?

If the domain name you requested is already taken you will be presented with any available alternatives (i.e. same second-level domain, but with a different extension). For example, you may be able to select a .info or .ws top-level domain, rather than the requested .com. Thus you would be registering www.whatever.info, instead of www.whatever.com. If none of the suggested alternatives are to your liking, you can start over again and search for a different domain for your future Web site.
An alternative solution is to use DynaGen Advanced Search, which will generate a list of variations of a desired domain name. You may pick any of the available listings.


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What do I enter as the contact information for my domain name?

Enter your name, address, phone number, E-Mail address, company affiliation, etc. Be sure to include accurate and updated information. The registrar relies on this contact information if it needs to reach you with issues concerning your domain name.
You must complete the Registrant part of the contact information form. If you wish to, you can elect to apply the registrant information to the technical, administrative and billing contacts as well.


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How do I renew my domain name registration?

Simply go to our Domain page and click on the subscribe button. If you've already set up a subscription for your domain through Ch0ices, then you will not need to do this, as your domain will automatically be renewed and billed to you.


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Can I cancel a domain-name registration?

Yes, you can perform this function by
contacting the hosting department. Include your contact name, domain name, and address for security purposes. The e-mail must be received by the same E-Mail that is listed as your contact information.
Note that canceling a domain-name registration is a permanent action and you cannot undo this action. You may reregister this domain later for a new registration fee.


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I just purchased a domain name. How long until I can use it?

A certain amount of time will elapse before a domain is fully registered and thus active on the Internet. Generally, allow 24-72 hours between purchase and activation. In the interim, you will not be able to publish or view your site, receive E-Mail messages or make use of your domain name. Similarly, if you make any changes to your domain name, such as modifying the DNS or name servers attached to your domain name, it will take up to 48 hours before the changes are implemented.


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Transferring a Domain Name

How do I transfer a domain name from another registrar?

If you have access to your current registrar information, please follow the below steps to transfer a domain name from an existing account:

Select Menu Item
Select "Transfer Domains" from the program menu.

Type Domain Name Type in the domain name you will be transferring and the registrar from which the domain should be transferred; then click "Transfer Domains." Please note that only domain names with .com, .org, .net, and .info top-level domains can be transferred.

Log In
If this is the first time you have signed up for a domain name, you must first create an account. To do so, define your user name and password, and submit a valid E-Mail address so that the registrar can communicate with you. If you are a returning user, enter your user name and password, and click "Continue."

Enter Contact Information
This information is used for administrative purposes and must be kept current. You can have up to four different contacts for your domain name:

 Registrant — The person that registers a domain name.
Administrative — The person responsible for any administrative issues pertaining to the account. Any administrative changes to the domain must be approved by the administrative contact. The registrar will use this contact for any nontechnical questions regarding the domain name.
 Billing — The person responsible for all billing information relating to the domain name. The billing contact will also receive invoices, charges and billing questions.
 Technical — The person responsible for providing technical data, including name-server information. The registrar will contact this person with any questions of a technical nature.

You must complete the Registrant part of the contact information form. Completing the Administrative, Billing and Technical fields is optional. If you wish to, you can instead elect to apply the registrant information to the technical, administrative and billing contacts as well. Multiple contacts are often used for companies where more than one person is in charge of the Web site.

Enter Name Server Information
Enter the name server information for the domain you are transferring. You may complete the domain-name transfer, even if you do not know the existing name servers of the domain you wish to transfer. To do so, select "Keep existing name servers," and we will retrieve the required name-server information from the current registrar. Select the desired duration of your domain-name registration. In most cases, you can register a domain name for 1, 2, 3, 5, or 10 years. When you sign up for a domain, you do not own that domain outright. You are in essence renting the use of the domain name for a certain period of time.

Confirm Registration Details
Review and verify your order details, and read and accept the registration agreement.

If Ch0ices is hosting your Domain, simply
contact the Hosting department, with the following information.

 Your name
 Your domain name
 The registrar you'd like it transferred to


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What do I do if I don't know the existing name servers of the domain I am transferring?

You may complete the domain-name transfer, even if you do not know the existing name servers of the domain you wish to transfer. To do so, follow the domain-transfer procedure. When prompted to enter the name server information, select "Keep existing name servers," and we will retrieve the required name-server information from the current registrar.


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How can I transfer my domain name for more than one year?

When you transfer a domain your registration is automatically extended one year. Once the transfer is completed you can renew your domain name registration for up to 10 years. The transfer takes 5- 7 business days. Once your domain name transfer is completed, please
contact Ch0ices with how many years you'd like applied. We will respond by sending you a link or the information you need to extend your domain years.


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My domain name is about to expire; can I still transfer it?

That depends on the current registration's expiration date. Close to the expiration date, domain names cannot be transferred between registrars. Specifically, this registrar cannot process transfers within 10 days of a domain's expiration date.


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Parking and Unparking a Domain Name

What does it mean to park a domain name?

Essentially, to park a domain name means to reserve your registered domain until you have created the site content, found a hosting provider, or sold the domain to a third party. When you park your site, a temporary Web page will be displayed until you have decided what to do with the domain. Domain name parking is often used by registrants who do not yet have a hosting provider.
Parking options include a one-page Web site that’ll inform the visitor to the site that, for example, this page is “Under Construction,” “Coming Soon,” or “For Sale.” You can also elect to have a customized page displayed. To set up your parked domain, simply create an index.html page in your "public_html"


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How do I unpark (i.e. activate) my domain name

Replace the "parked" index.html with the other html pages you've created for your site.


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Forwarding a Domain Name

What does it mean to forward a domain name?

Forwarding a domain name enables you to direct incoming traffic from your domain to an already existing Web site. Thus, when someone attempts to access your site, he or she is automatically redirected. Typically, this option is selected by users who are registering a new domain, but are already hosting their files elsewhere. When the domain name is forwarded, the destination address, not your domain name, is displayed in the browser's address bar. This can be avoided by choosing to forward with masking.


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What does it mean to forward with masking?

If you decide to forward with masking, visitors are effectively kept from knowing they have been redirected.
Forwarding with masking secures that your domain name remains in a visitor's browser's address bar when the visitor is being redirected. That way, the actual destination address is concealed from the user who only sees the domain name from which he or she is being forwarded. If you are using regular forwarding, the destination address, not your domain name, is displayed when the visitor is redirected. So if, for example, the destination Web page has the address http://members.geocities.com/users/username, that address can be hidden and www.yourdomain.com can be shown instead.


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Hosting a Domain

What does it mean to host a domain?

Hosting (also known as Web site hosting and Web hosting) is the business of housing, serving, and maintaining files for one or more Web sites.


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Managing a Domain Name Account

How do I find my domain name's expiration date?


If your domain is registered with another registrar:
Go to your registrar's Web site and do a ”Whois” lookup on your domain name.
If you do not remember who your registrar is, you can find the information by doing a ”WHOIS” lookup
here. Just click the “WHOIS” link at bottom of any page.
If your domain is registered with US:
Click the "Client Login" link
Select “Domain Names.”
Login with your domain name user name and password.
A complete list of your registered domain names and their expiration dates will be displayed.


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Can I purchase a domain without having a hosting provider yet?

You can register and purchase as many domains names as you'd like and choose to have them parked until you have found a hosting provider. To do so,
register a domain name and select "Parking." If this option is chosen, a temporary Web page will be displayed while you finish creating your site, sell the domain, etc. The temporary site will inform anyone passing by that this is the future location of your site. The temporary site will be active 24-48 hours after you have completed the purchase.


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What if I forgot my password?

If you have forgotten your account password, click “Forgot your password?” on the Members login screen. Enter the domain name. The login information will then be emailed to your domain's administrative contact.


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How do I forward or redirect a domain name to my current Web site?

To forward or redirect visitors from your parked domain to an already existing Web site, select domain name forwarding. If you prefer to conceal the destination for the address from the visitor and only display your domain name, you can choose forwarding with masking.

Forwarding is not currently available to all members. Please
contact us if this is a feature you require.


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How do I enter the name servers of the hosting account I have with another provider?

Contact Ch0ices with the DNS information that is needed for your new host.
Contact your current hosting provider if you do not have the name-server information.
Please note that it can take 24-72 hours before the updates are implemented.


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The "WHOIS" Function

Will my name and contact information be made publicly available?

Information about who is responsible for domain names is publicly available to allow rapid resolution of technical problems and to permit enforcement of consumer protection, trademark, and other laws. The registrar will make this information available to the public on a "WHOIS" site. It is, however, possible to register a domain in the name of a third party, as long as the third party agrees to accept responsibility —
consult Ch0ices for further details.


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How do I find out who owns a domain name?

If you select a domain name that is already taken, a link ("already taken, click here for info") to the "WHOIS" function will appear. You will then be able to look up the contact details of that domain's owner.


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Miscellaneous

What can I do if I have misspelled my domain name?

Your domain-name registration is submitted as soon as you complete the registration process. The registrar is required to pay the registration fee at that time. Therefore, your domain name cannot be changed after you complete the registration.
You will have to register the correct spelling if you want that domain name. This registrar cannot offer any refunds for misspelled domain names.


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What is the uniform dispute resolution policy?

ICANN's Uniform Domain Name Dispute Resolution Policy (UDRP) defines how disputes over domain-name registrations are resolved in the global top-level domains (.biz, .com, .info, .name, .name, .net, .org, .pro, and .ws, as well as .aero, .coop, and .museum). In accordance with the Uniform Domain Name Dispute Resolution Policy, you can dispute a claim to a domain name by following the dispute process. The UDRP does not apply to country-code top-level domains, except in a few cases where the local administrator has decided to adopt it. Please see the dispute policy for more information.


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What if someone has my trademark registered?

If you can prove that the trademark in question is yours, you may be able to bring a dispute against the registrant. For more information on how to bring a dispute against another party, please see the dispute policy.


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Ch0ices Pre-Sales Questions


How long after I order before my account will be active?

Orders are processed in the order that they are received. Most orders are processed in just a few moments, but some can take up to 24 hours. If you have no received an e-mail form ch0ice within 24 hours, please
contact us.


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Do I have to enter into a contract for a definite period of time?

No. Ch0ices does not hold contracts for hosting. Clients are free to leave when and if they feel necessary.


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Do you offer a money back guarantee?

Yes. If you cancel your account within the first 15 days of being hosted with us, we will refund all hosting fees. Domain registration fees are nonrefundable


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Do you host Adult sites, warez sites or sites containing illegal material?

No, please see our
Authorized Use Policy for more information.


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Is my site backed up and how often?

Yes. Backups are done monthly and weekly so that at any given time we have 2 full backups of all user data and critical server data. If you have lost data, we will have a backup from the first of that week, and the first of that month. This is not a substitute for a good local backup on your own personal computer. We encourage all clients to keep their own backups. Ch0ices is NOT responsible for backing up your site. It is done as a courtesy only.

Will you work with clients to create custom accounts?


Yes. Contact us at
hosting@ch0ices.com to discuss your needs.



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Ch0ices Accounts and Billing Questions


How do I cancel my account?


Simply
E-Mail us including the name of the domain that should be canceled and the date that you wish the domain and or hosting services to be canceled. (please remember that if you’ve started a subscription through Pay Pal or 2 checkout, that you are responsible for canceling this subscription. Ch0ices is not responsible for account subscriptions not canceled.)


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Can I upgrade my plan or features later?

Yes, you can upgrade at any time, by
contacting us.


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How do I change my account or billing information?

You may change your details by logging into the
client center. If there are other details that need to be changed, please contact us.


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What happens if I exceed my bandwidth allowance?

We will contact you about upgrading your account. You will have the option of upgrading or paying $10/1000mb/month of extra bandwidth.



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Ch0ices Technical Questions


What are the outgoing and incoming mail servers that I will use for my E-Mail client?


If you are using Outlook Express, you may login to our
client support system to find detailed instructions.  


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For what reasons would I need a static ip address for my site?

Unless you plan to use SSL for secure order transactions or anonymous FTP, you will not need a static ip. Few sites really require a static ip address.


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Why can't I access my site by domain name?

Once your domain has been associated with our name servers in the registrar's database, it can take as much as 72 hours (sometimes longer) before your site is accessible via the domain name. In the meantime, you can use the ip number to FTP and the ip number or the special url that was provided to view the site.


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